bola169 Privacy Policy

When you log into bola169 from Jakarta and fund your account through OVO, or when you check Liga 1 odds from Surabaya via e-wallet, we collect and process data—your email, payment method, device details, and activity history. This page describes what we collect when you use bola169 and how we keep that data protected across our systems, third-party processors, and regional servers.

We understand that your privacy is not negotiable. We've written this policy from our perspective as the bola169 operator, so you understand exactly what data flows through our platform, who has access to it, and what rights you have. We don't obscure behind jargon; we explain what we do and why.

Our commitment is straightforward: collect only what we need, use it only for purposes we've stated, and keep it secure through encryption and access controls. If you have questions about how we handle your information, our support team can clarify via email or in-app chat.

What We Collect on bola169 and How We Use It

Data collection at account creation

We collect your email, chosen username and password, full name, date of birth, and phone number when you create an account on bola169. We also ask for your residential address and government-issued ID number for Know Your Customer (KYC) verification. This data is required by anti-money-laundering regulations in the jurisdictions where our service operates. We store these securely in encrypted form and never display your full ID or complete address to third parties.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we record your transaction ID, amount, timestamp, and the payment method used. We do not retain full payment card numbers or e-wallet tokens—those are handled securely by our payment processors. We use transaction data to process withdrawals, detect fraud, and calculate your eligibility for promotions (welcome offers, weekly cashback, seasonal bonuses). We keep transaction records for seven years for regulatory compliance.

Activity and gameplay data

We log your login times, IP address, device type (mobile / desktop), browser, and the games or markets you access. We track your bets, stakes, and outcomes on sportsbook markets (Liga 1, Piala AFF, Champions League, Mobile Legends esports) and casino games (live blackjack, roulette, slots like Aviator and Sweet Bonanza). We use this data to calculate your promotion eligibility, detect suspicious patterns (account takeover, bonus abuse), and improve our service. We keep activity logs for two years.

Cookies and tracking

We use session cookies to keep you logged in while you're using bola169. We use analytics cookies to understand how visitors navigate our site and which features are used. These cookies don't identify you personally—they track behavior patterns. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not work properly if you do.

Your Rights on bola169 and Our Third-Party Processors

We share transaction data with our payment processors only to the extent needed to settle deposits and withdrawals. We may share aggregated, non-identifying data with regulators if required by law. We do not sell your personal data to marketers or brokers. Our servers and backups may sit outside Indonesia—data may be processed in countries where privacy laws differ from yours. By using bola169, you consent to this processing.

You have the right to request a copy of all data we hold about you, correct inaccuracies, or request deletion of your account. Send these requests via email or in-app support. We process data-access requests within 14 business days. If we delete your account, we retain transaction records for seven years for regulatory and tax purposes, but we delete personal identifiers like your name and address.

If you believe we've mishandled your data, you can lodge a complaint with your local data-protection authority. In Indonesia, that's the Ministry of Communication and Informatics. You also have the right to withdraw consent for marketing emails, and we include an unsubscribe link in every promotional message we send.

Our privacy policy is reviewed annually and updated if our data practices change. Major changes are notified via email or in-app notice. Continued use of bola169 after the change date means you accept the new policy. Questions about how we handle your data? Contact our privacy team via in-app help or support email—we're here to explain and address your concerns clearly.